IT Services for Engineering
The Context Pressure is building on engineering firms to make the most of IT opportunities.The Client Ray Engineering has relied on freelance IT technicians.
The Problem IT technicians lack understanding of Ray Engineering’s technology “big picture.”
The Choice IT Support Squad provides a comprehensive, strategic solution.
The Results Ray Engineering’s IT system is more secure, more reliable, and better performing; firm freed to focus more on its core
business.
Establish IT Systems that Are More Secure, Reliable, and Better Performing with IT Support Squad IT Services for Engineering Firms
Case Study: Ray Engineering, Inc.
The Context
In the late 1980s and 1990s, information technology (IT) dramatically changed the work lives of civil and structural engineers. One by one, they abandoned their drafting boards and manual tools for workstations and software tools such as AutoCAD. Then, with a growing reliance on computing, came a growing reliance on IT networks to transmit virtually everything from electronic files of engineering drawings to emails. The reasons were obvious: the benefits of convenience, time-savings, and increased productivity were just too good to pass up.
Along with this solution, however, came new IT challenges. How did engineering companies, especially small ones with limited resources, manage increasingly complex, rapidly evolving networks with maximum effectiveness? How could they make the networks work for them instead of—as was often the case—against them?
The Client
Founded in 1990 and located in Stone Mountain, Georgia, Ray Engineering, Inc. experienced this evolution first hand. The firm, which provides dozens of consulting engineering services for developers, realtors, lending institutions, property management companies, architects, and general contractors, quickly adopted workstation and networking technology. Instead of hiring an internal IT resource, the company chose to rely on outside technical assistance. Over the years, this meant a succession of different people—one available only at odd hours, some hard to contact when a crisis arose, all working alone—who mainly responded to calls for help.
The Problem
Perhaps the biggest problem of all, notes Ray Engineering’s office manager Judy White, was that the firm did not fully understand how large a role IT could play in their business success. “Looking back, it’s clear that the people we were counting on didn’t have the understanding of the technology ‘big picture’ that we needed,” she says. “Many of the actions were little more than reactions, and many of the solutions were just patch work.”
The Choice
The turning point came in September 2001 when Judy received a sales call from IT Support Squad. After years of living with an unpredictable network that required more of her attention than she wanted to give and a series of one-person break-fix IT service providers, IT Support Squad offered a different approach: true 24x7 support, comprehensive, knowledgeable, and strategic.
Enter IT Support Squad
After considering her new option, she called IT Support Squad in to perform a networkassessment.
One of the first findings was the lack of a reliable backup system, something the staff at Ray Engineering was not aware of. IT Support Squad addressed this issue immediately, proposing and then installing a DDS3 backup unit on Ray Engineering’s server. Since then, IT Support Squad has made regular improvements to the network. One major change was the installation of a firewall for greater security. Before then, the network had been extremely vulnerable to everything from viruses to spam. Another important improvement was standardizing the computers and workstations around Microsoft Office XP Professional.
In addition, IT Support Squad delivers IT Support Squad Total Care (ACC), a suite of regularly scheduled services from virus protection to long-range network planning that assures network security and stability, and addresses potential problems before they become real ones. Recognizing the value of ACC, Ray Engineering has used this service since January 2002.
The Results
With IT Support Squad’s help, Ray Engineering's new, preemptive approach to IT management has yielded several dramatic improvements.
“We’re hardly ever down,” says Judy. “Our system is many times more reliable than it used to be. It delivers far better performance. With the firewall, we’re much more secure. And, because of IT Support Squad Total Care, we have regular check-ups and a plan in place for future development. Altogether, we’re much more productive.”
In addition, Judy has been impressed by the fast response, knowledge, and solutions orientation of IT Support Squad’s consultants. “Usually, someone from IT Support Squad will be here the day we call,” she says. “It’s a relief to come to work knowing that IT Support Squad is just a phone call away.”
Staying Focused on the Core Business
In a recent study, National Small Business United reported that:
- 46 percent of small business owners surveyed agreed that managing changes and upgrades to their IT systems is a major business challenge.
- 40 percent expressed a desire for support and guidance in anticipating and planning forbusiness technology investments.
With IT systems growing in complexity and the need for small businesses such as Ray Engineering to concentrate on what they do best, it’s no wonder that a strategic IT service provider such as IT Support Squad is a natural solution.
For Ray Engineering, Inc., IT Support Squad means comprehensive, cost-effective, strategic IT management.
“While our staff is small, we are typically working on major projects for about 50 different clients at a time. Without the kind of IT network we now have in place from IT Support Squad, we would not be able to do all this nearly as effectively.”
- Judy White, Ray Engineering, Inc.
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